Our Solution

Our Digital Experts, built on Purple Fabric, gather complaints data, investigate cases as per external regulations and internal policies, and expedite the resolution of complaints, enhancing client satisfaction while enabling case handlers to focus on high-impact and high-complexity tasks.

Key Outcomes

• Accelerated complaint resolution from weeks to minutes.
• Enhanced client satisfaction with personalized responses and maintained compliance.
• Scalable solution that eliminates manual tasks, allowing focus on critical issues.

Business Challenge

Financial service institutions face growing challenges in handling customer complaints, such as for Motor Finance or Wealth Advisory. Issues like undisclosed fees, inadequate service, and hidden commissions lead to reputational risks, financial liabilities, and regulatory scrutiny. Manual complaint handling processes are inefficient, costly, and struggle to scale while maintaining accuracy and compliance. A streamlined, scalable solution is essential to address complaints effectively and uphold customer trust.

URL : https://purplefabric.ai/solutions/complaints-investigator/